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“Attention is a main asset in marketing.” – Toba Beta
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Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
LEAD Xcelerator Call Center Training will improve your productivity and performance skills. This will produce a positive environment throughout your company and help influence the organization as a whole.
HIGHLIGHTS
- Define and understand call center strategies
- Identify different types of buying motivations
- Create SMART Goals
- Familiarize with strategies that sharpen effective communication
- Use proper phone etiquette
- Set benchmarks
MODULES
Module One: Introduction
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like A STAR
Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Action Planning
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Start Xcelerating your development!
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