INTERPERSONAL SKILLS
“Your career success in the workplace of today – independent of technical expertise – depends on the quality of your people skills.” – Max Messme
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Lead Xcelerator Interpersonal Skills will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Highlights
- Understand the difference between hearing and listening.
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- What is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Skills needed in starting a conversation.
- Create a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Seeing the other side to improve skills in influencing other people.
- Use facts and emotions to help bring people to your side.
- Share one’s opinions constructively.
- Tips for preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Make an impact through powerful first impressions.
Modules
Module One: Introduction
Module Two: Verbal Communication Skills
Module Three: Non-Verbal Communication Skills
Module Four: Making Small Talk and Moving Beyond
Module Five: Moving the Conversion Along
Module Six: Remembering Names
Module Seven: Influencing Skills
Module Eight: Bringing People to your Side
Module Nine: Sharing your Opinion
Module Ten: Negotiation Basics
Module Eleven: Making an Impact
Module Twelve: Action Planning
Start Xcelerating your development!
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